What to do when your commercial laundry machine breaks
September 24, 2020at4:00 AM
The worst has happened: one or multiple laundry machines just broke at your Boston business.
So what do you do?
When your laundry machines are on the fritz, it can feel like an impossible situation to manage. But Boston Laundry Inc. is here to help you get back on track.
Here’s a go-to list we've created to help you feel in control of your laundry again!
Take a breath.
Remember, you can handle this. Sure, it’s not ideal to have one of your laundry machines break in the middle of a workday, but there’s plenty of ways to troubleshoot and problem solve with your team. And if you need a little extra help, Boston Laundry Inc. is here to provide 24-hour laundry turnaround for any immediate laundry needs you may have.
Clean up the mess and assess the damage.
First thing’s first - unplug your machines so that there’s no chance of an electrical fire. Now, it’s time to check for standing water. Soak up excess water as quickly as possible so that there’s no damage to your floor. Also, check your machine for any items that might be caught, such as a wayward towel or linen.
Check your laundry requirements for the day.
If you have plenty of towels and linens in stock, you should be okay to manage the rest of the day and can start planning for tomorrow’s laundry needs. However, if you’re short on supplies, see if there’s a home supply store nearby to stock up. And if you need help, remember Boston Laundry Inc. provides 24-hour laundry turnaround and often has towels on hand for rotation.
Keep your customers informed.
While it’s not an ideal situation, your customers should know what’s going on. Especially if it will affect their experience. As long as you’re empathetic, informative, and understanding, most customers will appreciate you letting them know what to expect and how you’re handling the situation.
Come up with a game plan.
Do you need to bring in someone for repairs? Do you need to buy a new machine? What can you do in the short term, and what do you need in the long term? All these questions can feel overwhelming, so it’s a good idea to come up with a game plan and delegate tasks to your teammates. Boston Laundry Inc. can be a part of your backup plan if you need towels or linens laundered for the short term or long term! Just contact us and we’d be happy to be a part of the solution.
We know laundry woes can be a real stressor, and probably the last thing you need to worry about on a busy workday. But when you take time to step back, assess, and create concrete next steps, you’ll feel much more in control of the situation.
Boston Laundry Inc. has your back. No matter if you’re a gym, hotel, spa, or a homeowner, we’re here to help.